Trading Standards Teams Benefit from Case Management Software

Local council teams are being challenged to reduce costs whilst the latest Audit Commission report* presses councils to implement change immediately to “minimize the impact on front line services”. With these additional pressures Trading Standards teams are already coping with larger volumes of inspections, visits, duties and inquiries than ever because of the Consumer Protection Act 2008, meaning they are highly likely to find cost reduction difficult.

Aid is at hand. Many local government bodies are turning to IT in the search to reduce costs and reform client service. There is now up-to
-date case management software (occasionally available with Time Recording), which has been produced to save money whilst ameliorating service delivery. Expert IT companies gain capacity improvements of between 10 and 20% and this lets Trading Standards teams to:

Deal with a heavier workload – forms are automatically completed with frequently used details for example: trader names, addresses and unique document numbers. Thanks to a shared library of customized document templates, administrative work is reduced to a minimum, enabling professionals to get down to front-line work.

Respond rapidly to new issues and queries - secure sharing of documents such as inspection reports, notification letters, emails, contacts database and calendar helps to improve responsiveness and resilience, regardless of who is on site. An advanced search facility allows staff to find crucial information quickly.

Easily update and share advisory information – just one, central library for standard advisory documents permits quick implementation of changes in accordance with updated legislation and distribution with the least possible administrative work.

Always be aware of key dates – integrated diary management determines that key events such as visits, notifications and key enforcement are not forgotten, even if key personel are unavailable. Enable off-site work – secure remote access to central files means that team members have access to appropriate information at the touch of a button whether they are on a site visit, at another office or working from home.

Manage your staffs’ work pressures – manage balancing work with decision taking with the help of detailed management reports, which also help when reporting to performance boards, other departments or external organizations.

Specialist local council case management software has helped many financially constrained teams to get through heavy workloads whilst improving responsiveness, governing threats and risks and delivering stress reduction.

Find out more about how case management systems can help your local government

*Surviving the Crunch: Local finances in the recession and beyond, Local Government report, March 2010

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